I have created a Google Business Messages (GBM) agent and verified it and launched it across various locations.
Refer these docs for better context of my issue:
https://developers.google.com/business-communications/business-messages/guides/how-to/agents?method=console
https://developers.google.com/business-communications/business-messages/guides/concepts/agent
However, when I attempt to initiate a chat by clicking the associated chat icon in these locations, the GBM agent does not open or respond. What might be the reasons for this behavior. Why is it not initiating the chat by default?
I am expecting my agent to initiate the chat when I clicks on the chat icon in these locations. How can I achieve it?